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 PRIVACY POLICY   SHIPPING POLICY   RETURN POLICY   TERMS OF USE 

We understand that sometimes you may not need an item or that you may have ordered a part incorrectly. So for that reason, we do accept returns (some restrictions apply)*.  We simply ask for the courtesy of making sure that the part(s) is returned back to us in its original packaging, without the original packaging we cannot issue you a credit.

Do not write on or mark the original box in any way.  Make sure all original labels are still present.

  • We cannot take back installed, used or tried parts
  • No return on any electrical parts
  • Shipping charges are not refundable
  • Handling charges are not refundable
  • Fees charged to us from Paypal are non refundable 
  • Cores must be returned within 30 days, drained of fluid(when applicable) and in original box
  • Cores that are not drained(when applicable) will not be given a refund

Please contact us for an RGA (Return Good Authorization) number when you are ready to return your part(s). Failure to do so may result in proloning the time it takes to issue you a credit. Please send a copy of the original invoice with returned part.

We do reserve the right to refuse and return any parts that we find to have been installed, used, or do not meet the above return criteria.

Accuracy of the parts is only guaranteed if a VIN number is provided with the order

All parts are subject to a 20% restocking fee as well as order that do not include a VIN.

  

Return Procedure

 

1.  Please call us at 877.840.8881 or E-mail info@camelbacktoyotaparts.com with an invoice number and a reason for return. We will then issue you with an RGA number so that you can return your part(s).

2.  All returns must have copy of the original invoice.

3.  Please use a shipping method that can be tracked ( ie. Fed Ex, UPS or DHL).  If you decided to use USPS mail please ensure that you have delivery confirmation on your package. We will not be held responsible if your package is lost and we will not issue you a refund.

Items that do not meet the above criteria will not be issued a refund.

 

Our return address is:

Camelback Toyota Parts

Attn: Internet Dept.

1550 E Camelback Rd.

Phoenix, AZ 85014

Any Questions, Comments or Help using our website please contact us.

Used, installed or tried parts will not be accepted. Electrical parts are not returnable.

© Camelback Toyota Parts | All Rights Reserved

Questions about your order?
Email or Call Us At  877.840.8881
Hours: Monday-Friday 7am - 5pm AZ Time
Closed on Weekends & Holidays
 
 *See our Policies For More Details
 
 

 

 

 


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